Question 1

Do I need any experience to use a machine?

Accepted Answer

It certainly helps, but we do not require any previous experience. We provide each customer with a basic understanding of how the machine works during the drop-off period but can certainly can go more into depth if needed.

Question 2

Do I need to put a deposit on the booking?

Accepted Answer

A $100 non-refundable deposit will be collected at the time of booking.

Question 3

What is needed at the time of booking?

Accepted Answer

A valid Drivers License and Credit Card

Question 4

How can I pay for my rental?

Accepted Answer

After paying the $100 non-refundable deposit there are 3 different options. (1) Use the same credit card to pay for the rest of the rental (a 3.5% fee is charged to the cardholder). (2) E-Transfer. (3) Cash.

Question 5

Are there any general rules that I should follow during the rental period?

Accepted Answer

If any part of the machine begins to malfunction or breaks, give us a call so we can diagnose the issue to the best of our ability and get you back up and running as soon as possible.

If the temperature is below zero, knock all debris out of the tracks after each use to ensure they will stay in proper working condition and not freeze.

Question 6

Is there a limit of how much I can use the equipment during the rental period?

Accepted Answer

Each machine can be used for 8 hours/day or 60 hours/week. Any additional hours will be billed directly to the credit card used at the time of booking.

Question 7

Do I need to refuel the machine before pickup?

Accepted Answer

Yes, all machines must be completely full at the end of your rental period. We can provide empty diesel jugs free of charge for your convenience.

Question 8

Do the machines need to be cleaned before pickup?

Accepted Answer

Yes, all machines must be returned clean and in the same state as when they were dropped off. We do understand that it may not be possible to clean every single section and crevice of the machine, but it is necessary to give it a rinse and knock any dirt/debit out of the tracks and other moving parts of the machine.

Question 9

Can I hire BTM to do a job for me?

Accepted Answer

We unfortunately do not have our own operators that will complete your jobs with our machines and are solely an equipment rental business.

(902) 266 - 5830

Frequently Asked Questions